Explore our FAQ to delve into the world of BM Artificial Plants. With over 15 years of experience, we provide expert answers on quality, maintenance, customization, and much more. Discover how our semi-natural artificial green solutions can transform your space. Our content is designed to help you quickly find the information you’re looking for and inspire you to create maintenance-free green environments.

• QUALITY AND REALISM

1. What features make the artificial plants from BM Artificial Plants unique in their realism and quality?
   With over 15 years of experience in the industry, BM Artificial Plants stands out for its mastery and expertise in creating high-quality artificial plants. Our long history has allowed us to refine production techniques and select the best materials, ensuring that each artificial plant faithfully reflects the nuances and texture of living species. This long-term commitment translates into products that exceed expectations for realism and aesthetic quality, establishing BM Artificial Plants as a benchmark in the artificial plant market.

• DURABILITY AND OUTDOOR USE

1. How are BM’s outdoor artificial plants designed to ensure maximum durability and resistance to the elements?
   Each outdoor artificial plant has been developed with a special UV protection formula and weather-resistant materials. This ensures that our plants maintain their vibrancy and structure even when exposed to sunlight, rain, and temperature fluctuations, making them ideal for gardens, balconies, and other outdoor spaces for an extended period.

• MAINTENANCE AND CARE

1. What are the recommendations for maintaining BM’s artificial plants to preserve their beauty over time?
   BM’s artificial plants are valued for their ease of maintenance. To preserve their beauty, we recommend periodic cleaning with a soft cloth or a blast of air to remove accumulated dust. This simple gesture is enough to keep the plants looking fresh and attractive, without the need for special care or attention, resulting in significant savings on maintenance.

• ARTIFICIAL GREEN WALLS

1. What options does BM Artificial Plants offer for creating customized artificial green walls?
   Our artificial green walls are an innovative solution for those looking to transform indoor or outdoor spaces with a touch of greenery. We offer Lux™ artificial vertical green panels that are fully customizable in size, plant varieties, and styles to fit any design and environment. Our team of experts is available to guide clients in designing and creating green walls that express style and naturalness.

• SAFETY AND SUSTAINABILITY

1. How does BM Artificial Plants commit to the safety and environmental sustainability of its products?
   The safety of our customers and respect for the environment are at the core of our corporate philosophy. BM artificial plants are produced according to strict safety standards and using eco-friendly materials. We are constantly committed to researching and adopting sustainable products to minimize environmental impact.

• PURCHASE AND CUSTOMIZATION

1. How can I proceed with the purchase and customization of the artificial plants offered by BM?
   The purchasing process on our website is intuitive and secure. For customization, our team of consultants is ready to assist you in choosing the best solutions for your spaces. We offer a tailored service that includes selecting species, plant sizes, and the composition of artificial green areas, ensuring that each customer can find or create a product perfectly suited to their needs.Additionally, to facilitate the selection of the ideal product, we have digital catalogs for each product line, organized and easily browsable directly on our website. These catalogs are designed to provide a comprehensive and detailed view of the available options, allowing customers to easily explore the various collections and identify the solutions that best meet their design and style needs.

• INSTALLATION AND SERVICES

1. What installation services are available for the artificial plants purchased from BM?
   BM Artificial Plants is proud to offer a complete and professional installation service upon request. Our specialized technicians handle every phase of the installation, from delivery to the placement of the artificial plants, ensuring a final result that is aesthetically impeccable and durable over time.

• DELIVERY AND SHIPPING TIMES

1. What are the estimated delivery times for orders placed with BM Artificial Plants?
   Delivery times vary based on the type of product ordered and the destination. For standard orders, we commit to shipping within 5-7 working days. For customized projects or large volume orders, we will provide an estimate of delivery times during the consultation process, ensuring transparency and reliability.

• WARRANTY AND SUPPORT

1. What is BM’s warranty policy for artificial plants, and what types of after-sales support are offered?
   BM Artificial Plants offers a comprehensive warranty on all products, covering any manufacturing defects or quality issues. Additionally, our customer support team is always available to provide after-sales support, advice, and solutions for any needs or issues that may arise after purchase.

• COMMITMENT AND INNOVATION

1. How does BM Artificial Plants position itself as a leader in the artificial plant industry?
   Our company is recognized as a leader in the industry due to our constant commitment to innovation and quality. We invest in research and development to discover new materials and technologies that allow us to offer increasingly realistic and durable artificial plants, aiming to exceed our customers’ expectations and continuously improve our offerings.

• ENVIRONMENTAL COMPATIBILITY

1. Are BM artificial plants suitable for environments with specific requirements, such as hospitals or schools?
   Our artificial plants are ideal for a wide range of environments, including hospitals, schools, and offices, thanks to the non-toxic and fire-resistant materials used. We ensure that our products meet the strictest safety and hygiene regulations, providing a green furnishing option that is not only visually appealing but also safe for everyone.

• COLLABORATIONS AND DESIGN

1. Does BM Artificial Plants collaborate with designers or architects for customized projects?
   Yes, we regularly collaborate with design and architecture professionals to create unique and customized installations. Our team is skilled at transforming creative visions into reality, working closely with clients to develop projects that seamlessly integrate with the surrounding environment.

• RETURN POLICY

1. What is BM Artificial Plants’ return policy in case of dissatisfaction or defects?
   Customer satisfaction is our priority. We offer a clear and straightforward return policy: in case of dissatisfaction or product defects, customers can contact us within a specified period to arrange for the return or replacement of the item. For complete details, please refer to our return policy on the website.

• CUSTOMER ASSISTANCE AND CONSULTATION

1. How can I contact BM Artificial Plants customer support for questions or consultations?
   Our customer support team is available to answer any questions or provide personalized consultations. You can contact us via email, phone, or through the contact form on our website. We are committed to providing timely responses and professional assistance to ensure the best possible experience.

*For any other questions, feel free to ask NOW by chatting with our BM™ Assistant in the bottom right (In all languages).